Stop thinking about friendliness and good attitudes, and focus on removing the obstacles that stand between you and your customers.
Just because an employee has worked for your company for years doesn’t make them more valuable than a relative newcomer.
A serious chef is a lot like a CEO, and if more CEOs thought like chefs, they’d have much better results — and much sooner as well.
Many CEOs search for a secret sauce that will set them apart. There’s a more basic, longer-lasting solution.
Most companies have a few employees who manage to hang on despite failing to pull their weight. It’s not a pretty picture.
Most companies struggle to retain customers. Many CEOs are scared that if they terminate a salesperson, they’ll lose their sales.