Most CEOs are really good at apologizing. It’s amazing how often they find themselves explaining problems after screw-ups.
To make your company truly easy to do business with, you can’t rely on good intentions. You’ve got to develop systems that work.
Almost every company has a few bad apples. They may not be stealing from you, yet the damage they’re doing is just as great.
Your company has a good attitude. You’re helpful. You try hard.
So what? Everyone has helpful attitudes and tries hard.