Searching for greener pastures
It’s exciting to be on a search for greener pastures.
Just be sure you don’t have to beg for food along the way.
Be less good at apologizing
Most CEOs are really good at apologizing. It’s amazing how often they find themselves explaining problems after screw-ups.
You need systems, not smiles.
To make your company truly easy to do business with, you can’t rely on good intentions. You’ve got to develop systems that work.
The quiet toxicity of bad apples
Almost every company has a few bad apples. They may not be stealing from you, yet the damage they’re doing is just as great.
Good intentions aren’t enough
Your company has a good attitude. You’re helpful. You try hard.
So what? Everyone has helpful attitudes and tries hard.
Becoming easy to do business with
Stop thinking about friendliness and good attitudes, and focus on removing the obstacles that stand between you and your customers.
Don’t be too patient. You can start improving your results this month!